About the client
IAG Cargo is one of the world's leading air cargo carriers, operating as the cargo division of International Airlines Group across British Airways, Iberia, Vueling and Aer Lingus. With 15,000 flights a week to 350 destinations, IAG Cargo serves more than 10,000 businesses worldwide, with London Heathrow as its primary hub.
"At IAG Cargo we're committed to transforming the way we do business through strategic digital innovation. When we saw Emu Analytics' Flo.w in the Hangar 51 start-up accelerator programme we couldn't wait to start working with them. Already, the insights provided are helping us to run our business more efficiently and, most importantly, improve results for our customers."
Carly Morris, Head of Innovation, IAG Cargo
Value proposition
Background
Every minute of every day, IAG Cargo operates its air cargo business to deliver world class products to over 10,000 businesses. With 15,000 flights a week to 350 destinations, this complex and fast-paced operation has to be run effectively and efficiently to deliver the service their customers expect.
Within London Heathrow, the operation faces one of the busiest airport environments in the world, all within a relatively small airside footprint. This can lead to congestion when loading and unloading cargo, placing a strain on time-critical processes.
IAG Cargo's existing systems provided limited awareness of ground fleet movement around the airport, giving the operation little time or data to mitigate issues as they arose. As a result, operations teams largely relied on instinct to predict and resolve problems. With the business expanding, IAG Cargo recognised this position as untenable if they wished to retain existing customers while growing new relationships.
Approach
IAG Cargo, a sponsor of parent IAG's innovative Hangar 51 SME accelerator programme, brought Emu Analytics onboard to help develop a system that could provide the insights needed to monitor and fine-tune their processes and better manage operational challenges.
Emu Analytics rapidly deployed Flo.w, capable of ingesting thousands of data points a second from vehicle telematics devices installed on IAG Cargo's ground fleet and turning this data into actionable, timely insights.
Through cutting-edge location analytics and data science, Emu Analytics provided IAG Cargo with real efficiency savings, reduced operational risk, and improved customer outcomes.
Results
Flo.w allows IAG Cargo to continuously monitor and fine-tune their ground fleet cargo handling processes, delivering real, measurable efficiency savings across their Heathrow operation.
IAG Cargo have been able to use Flo.w's rich analytics and reporting to make data-driven decisions, reducing operational risk and increasing the reliability of their customer proposition.
Improvements in ground fleet operations efficiency help IAG Cargo save on fuel and vehicle servicing, while reducing the carbon emissions associated with inefficient ground operations.
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